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Ecommerce return rate and returns cost calculator
Estimate the processing cost of returns from one campaign or order cohort. Use orders and returns from the same group; the example does not replace your data. Unknown costs remain pending.
Enter your scenario
Editable example. Calculations run in this browser. Blank optional fields stay unknown; enter 0 explicitly when there is no cost.
Your results
- Returned order rate
- 5 %
- Variable cost per return
- Not calculable with these inputs
- Cohort operational cost
- Not calculable with these inputs
- Total cost per return
- Not calculable with these inputs
- Cost allocated per fulfilled order
- Not calculable with these inputs
Pending inputs: Freight per returned order (€), Processing per return (€), Reconditioning per return (€), Average product loss per return (€), Other fixed costs for that cohort (€).
Arithmetic based on your assumptions. No store connection, booking, carrier quotation, purchase or guaranteed saving. No personal details are needed.
How the calculation works
Rate = returned orders ÷ fulfilled orders in the same cohort × 100. The calculation does not mix older returns with new orders from another group.
Operational cost = return count × (freight + processing + reconditioning + average actual loss) + fixed costs. Addition uses cents. Enter every cost or explicit zero to obtain a total.
How to interpret the result
Amounts exclude VAT. This is not store profit accounting: it does not automatically add sales refunds, lost margin or customer acquisition costs.
With no returns, variable costs are zero and cost per return is undefined. Fixed costs still require a value. The tool does not determine contractual returns eligibility.
Argo Hub provides ecommerce fulfillment from Gójar, Granada. Use this scenario to prepare the review of your actual operation.